Advancing Quality Outcomes and Innovations: Preparing pharmacy for the future

8:00 a.m. - 8:15 a.m.
Conference Welcome and Overview
Thomas E. Kirschling,  Moderator, Chair, Section of Pharmacy Practice Managers
Christene M. Jolowsky, ASHP President
Download Audio (MP3)

8:15 a.m. – 9:45 a.m.
Optimizing Outcomes Management: Leveraging Information to Lead Health System Organizations
ACPE Activity: #0204-0000-14-485-L04-P
Contact Hours: 1.50 / Knowledge-based
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Download Audio (MP3)

Health systems at the local and national level are aggressively establishing systems to collect and manage data. The ability to implement strong data analytics programs to manage and correlate productivity to overall system and population outcomes is crucial to the success of health systems for future sustainability and fiscal stability. More than ever, analytics will drive the implementation and utilization of health care services.

Learning Objectives:

• Describe how organizations are using macro and micro data to drive decisions.
• Discuss what analytics mean in today's health care arena.
• Apply business intelligence to the analysis of data.

Quinn McKenna, MHA, Chief Operating Officer, University of Utah Hospitals & Clinics, Salt Lake City, UT

9:45 a.m. - 10:05 a.m.
Networking Break

10:05 a.m. - 11:35 a.m.
What is Health-System Pharmacy's Contribution to the Value Equation?
ACPE Activity: #0204-0000-14-486-L04-P
Contact Hours: 1.50 / Knowledge-based
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Download Audio (MP3)

Changes in in the health system landscape provide health-system pharmacists with opportunities to demonstrate their value since medication use is fundamental to both patient and organizational outcomes. Increasingly, pharmacy practice is innovating in order to support optimal, safe, and effective use of medications. Metrics to quantify pharmacists' contributions in the areas of quality, safety, and financial accountability will be presented.

Learning Objectives:

• Describe health-system pharmacy imperatives that are the result of changes in the healthcare landscape.
• Identify high-impact areas and metrics that demonstrate value.
• Examine the transformation of pharmacy practice from acute care to patient-centered care.

Rita Shane, PharmD, FCSHP, FASHP, Chief Pharmacy Officer, Cedars-Sinai Medical Center; and Assistant Dean, Clinical Pharmacy, UCSF School of Pharmacy, Los Angeles, CA

Breakout 1:
Outcomes Management: Are You Identifying and Measuring the Right Results?
ACPE Activity: #0204-0000-14-487-L04-P
Contact Hours: 3.25 / Application-based
Download Handout (PDF)
(This session repeats Tuesday, 8:00 AM - 11:30 AM)

Selecting the best composite of outcomes measures for the pharmacy enterprise have always been critical to demonstrate the success and impact of pharmacy services' contributions to the overall success of the health system.  This workshop will provide an opportunity to review the different methods of selecting outcomes measures, models for creating integrated dashboards to capture productivity, patient safety, and ACA-related measures, and sharing of best practices.

Learning Objectives:

• Describe the most significant changes that will be required in your healthcare system.
• Outline the role of metrics and big data as they relate to the business aspects of pharmacy.
• Discuss the implications of today's data collection on tomorrow's reimbursement.
• List the key systems that require pharmacy oversight and intervention to ensure billing compliance and integrity.

Jannet M. Carmichael, PharmD, FCCP, FAPhA, BCPS, VISN 21 Pharmacy Executive, VA Sierra Pacific Network, Reno, NV

Tricia Killingsworth, BS Pharm, Vice President, National Pharmacy Clinical Services, Catholic Health Initiatives, Engelwood, CO 

Breakout 2:
Transitions of Care: Best practices and business models
ACPE Activity: #0204-0000-14-488-L04-P
Contact Hours: 3.25 / Application-based
Download Handout (PDF)
(This session repeats Tuesday, 8:00 AM - 11:30 AM)

Transitions of care consistently ranks among the top areas of focus for pharmacy leaders, especially as health systems wrestle with how to best manage patients as they are discharged from hospitals.  Utilization of existing staff, decisions on how to implement pharmacist extenders, deciding on which services to establish, and integrating pharmacy into the efforts of other disciplines are some of the challenges facing pharmacy.   This workshop will explore different models that have worked and characteristics that are emerging as best practices.

Kristine K. Gullickson, PharmD, FASHP, Director of Pharmacy, Abbott Northwestern Hospital, Allina Health, Minneapolis, MN

Cynthia Williams, B.S. Pharm, System Director of Pharmacy, Riverside Health System, Newport News, VA

Breakout 3:                                                                                                         
Financial Management Essentials: Strategies for compliance and revenue management
ACPE Activity: #0204-0000-14-489-L04-P
Contact Hours: 3.25 / Application-based
Download Handout (PDF)
(This session repeats Tuesday, 8:00 AM - 11:30 AM)

Financial management and ensuring compliance at the most fundamental levels as well as an awareness of the fast moving emerging payment reforms resulting from ACA are the life blood of any pharmacy leader. This workshop will provide the essentials of financial management for pharmacy leaders, as well as discuss the recent issues affecting medication management related billing and documentation requirements for pharmacy leaders.

Philip E. Johnson, MS, RPh, FASHP, Oncology Director, Premier Inc., Tampa, FL

Bonnie Kirshenbaum, BS, MS, FCSHP, FASHP, Healthcare Consultant, Boulder, CO

Breakout 4:
Maximizing the Capacity for Pharmacy Services
ACPE Activity: #0204-0000-14-490-L04-P
Contact Hours: 3.25 / Application-based
Download Handout (PDF)
(This session repeats Tuesday, 8:00 AM - 11:30 AM)

As the need for pharmacy services increases, new approaches for maximizing capacity need to be evaluated. This breakout session will cover areas to increase operational efficiencies to streamline the process, methods for work force utilization, technology optimization, as well as innovations in reducing pharmacy costs and improving value.

John A. Armitstead, MS, RPh, FASHP, System Director of Pharmacy Services, Lee Memorial Health System, Fort Myers, FL

Robert F. Carta, BSPharm, Vice President/Chief Pharmacy Officer, Carolinas HealthCare System, Charlotte, NC

Breakout 5:
Leading the Pharmacy Workforce for the Future
ACPE Activity: #0204-0000-14-491-L04-P
Contact Hours: 3.25 / Application-based
Download Handout (PDF)
(This session repeats Tuesday, 8:00 AM - 11:00 AM)

The workforce for tomorrow will require different skills than yesterday. As demands for primary care increase and the focus on chronic disease management across the continuum drive decisions for health systems, pharmacy leaders will need to assess how they are developing their teams and identify the new skills necessary for their pharmacists and technicians. This workshop will discuss the changing demands in health care affecting all health professions and strategies to address those needs specific to pharmacy.

Lynn Eschenbacher, PharmD, MBA, FASHP, Assistant Director of Clinical Services, WakeMed Health & Hospitals, Raleigh, NC

Roy Guharoy, PharmD, MBA, FASHP, Vice President Clinical Integration, Chief Pharmacy Officer, Ascension Health; and Professor of Medicine, University of Massachusetts Medical School, St. Louis, MO

Breakout 1:
Outcomes management: Are you identifying and measuring the right results?
ACPE Activity: #0204-0000-14-487-L04-P
Contact Hours: 3.25 / Application-based
Download Handout (PDF)
(This session is a repeat from Monday, 1:30 PM - 5:00 PM)

Selecting the best composite of outcomes measures for the pharmacy enterprise have always been critical to demonstrate the success and impact of pharmacy services' contributions to the overall success of the health system.  This workshop will provide an opportunity to review the different methods of selecting outcomes measures, models for creating integrated dashboards to capture productivity, patient safety, and ACA-related measures, and sharing of best practices.

Jannet M. Carmichael, PharmD, FCCP, FAPhA, BCPS, VISN 21 Pharmacy Executive, VA Sierra Pacific Network, Reno, NV

Tricia Killingsworth

Breakout 2:
Transitions of Care: Best practices and business models
ACPE Activity: #0204-0000-14-488-L04-P
Contact Hours: 3.25 / Application-based
Download Handout (PDF)
(This session is a repeat from Monday, 1:30 PM - 5:00 PM)

Transitions of care consistently ranks among the top areas of focus for pharmacy leaders, especially as health systems wrestle with how to best manage patients as they are discharged from hospitals.  Utilization of existing staff, decisions on how to implement pharmacist extenders, deciding on which services to establish, and integrating pharmacy into the efforts of other disciplines are some of the challenges facing pharmacy. This workshop will explore different models that have worked and characteristics that are emerging as best practices. 

Kristine K. Gullickson, PharmD, FASHP, Director of Pharmacy, Abbott Northwestern Hospital, Allina Health, Minneapolis, MN

Cynthia Williams, B.S. Pharm, System Director of Pharmacy, Riverside Health System, Newport News, VA

Breakout 3:                                                                                                         
Financial Management Essentials: Strategies for compliance and revenue management
ACPE Activity: #0204-0000-14-489-L04-P
Contact Hours: 3.25 / Application-based
Download Handout (PDF)
(This session is a repeat from Monday, 1:30 PM - 5:00 PM)

Financial management and ensuring compliance at the most fundamental levels as well as an awareness of the fast moving emerging payment reforms resulting from ACA are the life blood of any pharmacy leader. This workshop will provide the essentials of financial management for pharmacy leaders, as well as discuss the recent issues affecting medication management related billing and documentation requirements for pharmacy leaders. 

Philip E. Johnson, MS, RPh, FASHP, Oncology Director, Premier Inc., Tampa, FL

Bonnie Kirshenbaum, BS, MS, FCSHP, FASHP, Healthcare Consultant, Boulder, CO

Breakout 4:
Maximizing the Capacity for Pharmacy Services
ACPE Activity: #0204-0000-14-490-L04-P
Contact Hours: 3.25 / Application-based
Download Handout (PDF)
(This session is a repeat from Monday, 1:30 PM - 5:00 PM)

As the need for pharmacy services increases, new approaches for maximizing capacity need to be evaluated. This breakout session will cover areas to increase operational efficiencies to streamline the process, methods for work force utilization, technology optimization, as well as innovations in reducing pharmacy costs and improving value.

John A. Armitstead, MS, RPh, FASHP, System Director of Pharmacy Services, Lee Memorial Health System, Fort Myers, FL

Robert F. Carta, BSPharm, Vice President/Chief Pharmacy Officer, Carolinas HealthCare System, Charlotte, NC

Breakout 5:
Leading the Pharmacy Workforce for the Future
ACPE Activity: #0204-0000-14-491-L04-P
Contact Hours: 3.25 / Application-based
Download Handout (PDF)
(This session is a repeat from Monday, 1:30 PM - 5:00 PM)

The workforce for tomorrow will require different skills than yesterday. As demands for primary care increase and the focus on chronic disease management across the continuum drive decisions for health systems, pharmacy leaders will need to assess how they are developing their teams and identify the new skills necessary for their pharmacists and technicians. This workshop will discuss the changing demands in health care affecting all health professions and strategies to address those needs specific to pharmacy.

Lynn Eschenbacher, PharmD, MBA, FASHP, Assistant Director of Clinical Services, WakeMed Health & Hospitals, Raleigh, NC

Roy Guharoy, PharmD, MBA, FASHP, Vice President Clinical Integration, Chief Pharmacy Officer, Ascension Health; and Professor of Medicine, University of Massachusetts Medical School, St. Louis, MO

1:00 p.m. – 1:05 p.m.
Announcements

1:05 p.m. – 2:05 p.m.
Leadership and Culture: Building Highly Reliable Systems of Care
ACPE Activity: #0204-0000-14-492-L05-P
Contact Hours: 1.00 / Knowledge-based
Download Handout (PDF)
Download Audio (MP3)

Patient safety is paramount to every health care organization.  Tremendous expense in staff development, information and technology, and process improvements are invested to obtain the best outcomes. This is an area where pharmacy services and oversight of the medication use process management systems is critical to health system success.

Learning Objectives:

• Discuss recent developments in health systems to improve patient safety.
• Describe recent advances in technology that improve patient safety.
• Explore how patient safety outcomes relate to the financial success of the organization.
• Discuss how pharmacy leaders can play a central role in building a culture of safety.

Michael Batchelor, CEO, Baptist Easley Hospital, Easley, SC

2:05 p.m. – 3:05 p.m.
Leveraging Ambulatory Care
ACPE Activity: #0204-0000-14-493-L05-P
Contact Hours: 1.00 / Knowledge-based
Download Handout (PDF)
Download Audio (MP3)

The current health care environment demands that health systems have a strategy that grows ambulatory care in a manner that optimizes patient outcomes across the continuum, as well as ensures the organization is in the best market position possible.

Learning Objectives:

• Describe market forces in health care including population health and risk management.
• Identify opportunities that will optimize the impact of pharmacists and medication management.
• Examine financial opportunities for pharmacy with the ambulatory setting.

Todd Karpinski, PharmD, MS, FASHP, Chief Pharmacy Officer, Froedtert & The Medical College of Wisconsin, Milwaukee, WI

3:05 p.m. – 3:15 p.m.
Closing Remarks